Privacy Policy for Mercadu.shop

Effective Date: February 11, 2026

Mercadu.shop (“Mercadu”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, marketplace, classified ads platform, and related services. By using Mercadu.shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

  • Account registration details (name, email, phone number, password)

  • Vendor or seller profile information (store name, address, payment information)

  • Product or service listings, including descriptions, images, and pricing

  • Customer messages sent via our platform chat or support channels

  • Communication consent and preferences

1.2 Information Collected Automatically

  • IP address, browser type, device information, and operating system

  • Pages visited, click patterns, and interactions on the site

  • Cookies, web beacons, and similar tracking technologies to enhance user experience and analytics

1.3 Payment Information

  • Payment data when using Mercadu-processed methods (PayPal, bank transfer, e-wallets)

  • We do not store full credit card details; payments are processed securely by third-party providers

1.4 Third-Party Information

  • Information from third-party services used to provide functionality (e.g., affiliate products, courier tracking, messaging platforms)

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Providing and managing your account, listings, and transactions

  • Processing payments and managing commissions, membership plans, or fees

  • Facilitating communication between buyers and vendors, including platform chat and off-platform communications (e.g., WhatsApp, Messenger, Viber, SMS)

  • Improving our platform, features, and user experience

  • Sending notifications, updates, or promotional content (with your consent where required)

  • Detecting, preventing, and addressing fraud, illegal activity, or policy violations

  • Complying with legal obligations and enforcing our Terms and Conditions

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following cases:

  • With Vendors: For order fulfillment, delivery, and communication purposes

  • With Service Providers: Payment processors, couriers, IT and analytics services, and marketing partners

  • For Legal Compliance: To comply with laws, regulations, legal processes, or enforce our Terms and Conditions

  • In Case of Business Transfer: If Mercadu.shop is involved in a merger, acquisition, or sale of assets

4. Affiliate Products and External Links

  • Some listings contain affiliate links to third-party websites

  • We may share your information with affiliate partners only as necessary for tracking purchases or commissions

  • Transactions with third-party merchants are subject to their own privacy policies

5. Cookies and Tracking Technologies

Mercadu.shop uses cookies, local storage, and other tracking technologies to:

  • Enhance site performance and user experience

  • Analyze trends and traffic

  • Remember login sessions and preferences

  • Deliver relevant marketing and promotions

You can adjust your browser settings to block or delete cookies, but some platform features may not function properly if cookies are disabled.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for certain uses of your information

  • Opt-out of marketing communications

  • Request restrictions on processing of your information

To exercise these rights, please contact us at info@mercadu.shop.

8. Retention of Data

We retain your personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

9. Communication and Off-Platform Messaging

  • Mercadu.shop provides an internal chat system to communicate between customers and vendors

  • For convenience, parties may agree to use external platforms (e.g., WhatsApp, Messenger, Viber, SMS, phone calls)

  • All off-platform communications are voluntary and at the parties’ own risk

  • Mercadu.shop is not responsible for disputes, losses, or issues arising from off-platform communications

10. Children’s Privacy

Mercadu.shop is not intended for children under 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

Mercadu.shop may update this Privacy Policy at any time. We will post the updated version on this page, and the “Effective Date” will be updated accordingly. Continued use of the platform constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions, concerns, or requests regarding your personal information:

Email: info@mercadu.shop
Website: https://mercadu.shop

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